"IT" PRO for up to 10 workstations

Comprehensive IT support designed for small and medium-sized businesses that need to ensure the smooth operation of their entire infrastructure—from office equipment to security and communications systems. An "IT" PRO subscription isn't just outsourcing; it's full support for your digital environment.

The subscription includes the following services:

Installation and configuration of computer equipment

Connection and initial setup of workstations: desktop PCs, laptops, monitors, and multifunction printers.

Integration of additional equipment: scanners, printers, network storage, and cash register equipment.

Configuration optimization for the needs of a specific department or user.

Software setup

Installation and updating of operating systems (Windows, Linux, macOS – upon request).

Configuring office suites, antivirus software, instant messaging, cloud clients, and other applications.

Providing support for software crashes and errors.

Automated updates and version control.

Network Administration

Design and installation of local area networks (LANs).

Selection and configuration of network equipment: routers, switches, access points.

Delineation of network segments, VLAN configuration.

Optimization of access speed and increased network resiliency.

Setting up access to the corporate network

Create and manage user accounts and groups.

Configure security policies (passwords, access levels, encryption).

Connect employees to corporate services (VPN, file servers, cloud).

Control access to critical data and monitor user activity.

Implementation and support of the Bitrix system

Installation and configuration of the Bitrix24 CRM/portal.

Configuring business processes, tasks, reports, and access.

Integration with telephony, email, warehouse, and other modules.

Updates, backups, and troubleshooting.

Installation and maintenance of video surveillance

Design of a video surveillance system.

Installation of video cameras, connection to DVRs or cloud services.

Setting up remote access via smartphone/PC.

Planned maintenance and troubleshooting.

Implementation and support of telephony

IP telephony installation (Asterisk, 3CX, etc.), extension setup.

Telephony integration with CRM and analytics.

Setting up answering machines, call forwarding, and call queues.

Equipment maintenance (SIP phones, gateways, headsets).

Custom software customization

Installation and adaptation of industry solutions: accounting, warehouse, medical software, service platforms.

Integration of third-party software with the company's existing system.

Consultations on software selection and licensing.

Benefits for business:

• Savings of up to 80% compared to maintaining a full-time IT department.
• Prompt response to any incidents — from network failures to software problems.
• Security guarantee: compliance with standards and work according to SLA.
• Single entry point — all support through one contractor.
• Transparency — fixed price and a clear list of services.