"IT" other services

List of services not included in the Elibrium subscription

Elibrium's IT subscriptions (Standard, Pro, Business) cover key areas of IT support. However, for the sake of transparency and contractual compliance, the following services are not included in the monthly subscription price and are provided only by separate agreement with the client and with additional funding.

Territorially non-standard trips

Specialists travel outside the administrative boundaries of the city where the service is provided.

Travel to remote areas, construction sites, warehouses, etc.

All travel expenses (travel, accommodation, per diem) are paid for by the client.

Extraordinary and urgent visits

Requests outside of standard service hours (e.g., nighttime, weekends, holidays).

Emergency response, unless otherwise specified by the SLA: arrival within 1-2 hours.

Emergency equipment restoration without waiting in line or prior request.

Acquisition and replacement of physical equipment

Purchase of new PCs, laptops, servers, office equipment, and network equipment (routers, switches, cameras).

Replacement of faulty components (hard drives, power supplies, RAM, motherboards).

Purchase of consumables: patch cords, cable ducts, junction boxes, sockets, and connectors.

Engineering and construction works

Design and installation of structured cabling systems (SCS).

Server room installations (racks, ventilation, climate control, UPS).

Installation of fire and security alarm systems, access control, and intercom systems.

Data migration, infrastructure transfer

Migration of servers, email systems, domains, and workstations to new hardware or the cloud.

Migration of databases, CRM, 1C, and other systems with data preservation.

Migration of services between data centers, creation of backup sites (DRS).

Software development and customization

Custom programming beyond standard support (scripts, macros, web integrations, APIs).

Development of workflows, modules, reports, and interfaces in 1C, Bitrix, and other systems.

Web programming, CMS customization, integration of external services.

Support for non-standard and custom software

Maintenance of programs not included in the subscription terms (unique or legacy programs, customer-developed software).

Requirement to study architecture, documentation, and source code.

Possibility of engaging third-party experts upon approval.

Training of customer personnel

Conducting individual or group briefings, trainings, and courses on software and hardware.

Preparing methodological materials, training videos, regulations, and memos.

Training in 1C, CRM, telephony, and corporate networking.

Legal support in the IT field

Conducting an audit of licensed software.

Preparing reports and recommendations on licensing compliance.

Participating in audits by regulatory authorities (Microsoft, Roskomnadzor, etc.).

Advanced consulting and auditing

Conducting an IT audit: checking security, vulnerabilities, and information security policies.

Developing an IT strategy and infrastructure modernization plan.

Consulting on import substitution and transition to Russian solutions.

Procedure for providing additional services:

1. A technical specification is created at the customer's request.
2. Elibrium specialists prepare a labor cost estimate and a commercial proposal.
3. After approval, an additional agreement or one-time technical specification is signed.
4. The service is delivered within the agreed timeframe, with a final report.