Case 1: Example: IT outsourcing of ERP system development (trading company, Moscow)
Task:
Develop a custom ERP system for logistics and warehousing. No in-house IT team, this is a one-time project.
Actions:
- Pre-project analysis and specifications were completed;
- An outsourcing contractor (vendor) was selected through a competitive bidding process;
- A project office was established on both sides: a product manager representing the client and a team lead representing the contractor;
- Procedures: Agile + sprint management;
- The contractor was responsible for UX/UI, backend, and 1C integration.
Challenges:
- The client lacked internal resources for testing;
- Urgent need for revisions to meet tax integration requirements (labeling).
Solution:
- Involving external QA outsourcing;
- Including a separate "post-release support" section in the contract.
Result:
After 7 months, the system was operational, with a project payback of 14 months. The contractor continued support under SLA conditions.
Case 2: Tender Support Outsourcing (Manufacturing Company)
Goal:
Participate in public procurement, but the company does not have a tender department.
Model:
- A tender outsourcing agency was hired;
- An external specialist prepares applications and documents, issues digital signatures, and manages contracts;
- Fixed percentage of won tenders + subscription fee.
Result:
In 6 months, 14 tenders were won, and public sector revenue increased by 47%. A year later, an in-house department was created based on the outsourcer's experience.
