When working with Roszdravnadzor’s information systems, you may encounter technical issues and challenges. To get qualified assistance promptly, it’s important to know the correct channels for contacting the agency’s technical support.
Main Contact Methods
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Primary address for technical questions:
Support_mi@roszdravnadzor.gov.ru -
General contact address:
info@roszdravnadzor.gov.ru
Phone Numbers
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Roszdravnadzor multichannel phone: +7 (499) 578‑06‑70
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Information service: +7 (499) 578‑02‑20
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Hotline for healthcare rights protection issues: 8‑800‑550‑99‑03 (toll‑free)
Official Website
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Support section:
roszdravnadzor.gov.ru/pages/support
Request Submission Guidelines
To ensure your request is processed as quickly and efficiently as possible, follow these rules:
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Clearly describe the issue: specify which function is not working and what actions trigger the error.
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Attach screenshots: if there are visual errors, take screenshots showing them.
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Provide context: name the Roszdravnadzor subsystem you’re using, your browser and its version, and your operating system.
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Refer to documentation: if the issue relates to a specific step in the instructions, mention its number and content.
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Include contact details: provide your phone number and email for follow‑up communication.
Important Notes
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Before contacting technical support, check the «Frequently Asked Questions» section on the official website — the solution to your problem may already be described there.
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When sending emails, keep a record of the correspondence — this will help with follow‑up requests.
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For urgent issues related to healthcare rights violations, use the hotline — operators are available 24/7.
Elibrium recommends saving Roszdravnadzor’s up‑to‑date technical support contacts in a convenient location. This will allow you to resolve technical issues promptly and minimize downtime in your workflows.
