Drafting a complaint against the customer

Complaint Preparation Against the Customer Service by «Equilibrium» Company

What the Service Includes

Professional legal assistance in preparing and submitting a complaint against the actions (or inactions) of the customer during public and municipal procurement procedures.

When a Complaint is Necessary

• Violation of procedure deadlines

• Incorrect description of the procurement object

• Restriction of competition

• Non-compliance of documentation with legal requirements

• Violation of bid review procedures

• Unjustified refusal to admit to participation

• Other violations of procurement legislation

Service Advantages

• Expert assessment of the situation by professional lawyers

• Proper legal formulation of all claims

• Compliance with all procedural deadlines for filing a complaint

• Maximum probability of complaint satisfaction

• Time and resource savings for the customer

• Full support throughout the complaint review process

Work Stages

1. Initial Consultation

   • Analysis of the situation and documentation

   • Assessment of appeal prospects

   • Development of a defense strategy

2. Documentation Preparation

   • Collection of necessary evidence

   • Drafting of the complaint text

   • Preparation of attachments

3. Filing the Complaint

   • Selection of the controlling authority

   • Electronic signature arrangement

   • Submission of documents according to established procedures

4. Process Support

   • Participation in complaint review

   • Preparation of additional explanations

   • Receiving the decision

What is Included in the Service

• Legal analysis of procurement documentation

• Preparation of complaint text in accordance with all requirements

• Collection of evidence of violations

• Filing the complaint with the controlling authority

• Representation of client’s interests during review

• Consultations on all arising questions

Why Choose «Equilibrium»

• Experience working with various categories of customers

• In-depth knowledge of procurement legislation

• Successful track record in appealing violations

• Individual approach to each client

• Quality guarantee of provided services

Cost and Timeline

The cost of the service is calculated individually and depends on:

• Complexity of the case

• Volume of documentation

• Need for additional actions

Complaint preparation timeline: 1 to 3 business days.

How to Order the Service

To receive the service, you need to:

• Submit an application on the company’s website

• Call the provided contact number

• Send an inquiry via email

Our specialists will promptly contact you to discuss details and start work.

Guarantees

We guarantee:

• Confidentiality of information

• Professional approach to task resolution

• Compliance with established deadlines

• High-quality performance of work

• Achievement of a positive result